Terms

Last updated 3 November 2026.

Bookings

A booking made on this website is a request for the day and time window you chose. It is confirmed when we confirm it to you on WhatsApp. If we can't make your preferred time, we'll offer the nearest available slot.

Prices and payment

Prices are as shown on our price list at the time you book. Prices are for wall-mounted units; other unit types are quoted before the visit. You pay after the work is done, by PayNow. Plans are paid in full at the first visit and cover the number of visits stated for 12 months.

Extra work

Any work beyond what you booked is only done after you approve it, with a photo and the price.

Rescheduling and cancelling

You can reschedule or cancel for free up to 24 hours before your time window. For later cancellations, or if we can't get access to your home at the confirmed time, we may charge a S$30 call-out fee.

Access and safety

Please make sure we can reach the indoor units and the outdoor units safely. For safety, our crews won't work on outdoor units if the bracket or ledge looks unsafe; we'll tell you and recommend a qualified installer to fix it first.

Plans

Annual Plan: 3 general servicing visits within 12 months. Tenancy Plan: 4 general servicing visits within 12 months, with a servicing report sent to the email you give for your landlord. Unused visits don't carry over. You can cancel a plan within 14 days of payment for a refund of unused visits, less one-off prices for visits already done.

Guarantees

See our guarantees.

Liability

We take care in our work. We are not responsible for pre-existing faults or for the failure of old or worn parts during normal servicing, but we will always tell you what we find.

Contact

WhatsApp +65 9860 6231.